This policy explains the cancellation, refund, and rescheduling conditions applicable to bookings made directly with Abhaya Retreat. Different terms may apply to bookings made through third-party booking platforms.
1. Cancellation Policy
Refund eligibility is determined based on the number of days remaining before the scheduled check-in date.
100% Refund
Cancellations made 15 days or more before check-in are eligible for a 100% refund of the eligible booking amount.
50% Refund
Cancellations made 7 to 14 days before check-in are eligible for a 50% refund of the eligible booking amount.
No Refund
Bookings cancelled less than 7 days before check-in are generally non-refundable.
This also applies to:
- No-shows
- Early check-outs
- Unused nights after check-in
2. How Cancellation Dates Are Calculated
The cancellation period is calculated based on the scheduled check-in date and the date on which the cancellation request is received by Abhaya Retreat.
Guests should contact us as early as possible if they need to cancel their booking.
3. Rescheduling
Guests may request a change to their check-in or check-out dates at least 7 days before the original check-in date. Rescheduling is subject to availability.
If the requested dates have a different applicable rate, the booking amount may be adjusted accordingly.
A rescheduling request does not automatically guarantee availability for the requested dates.
4. Refund Processing
Once a refund is approved, it will generally be initiated within 7 to 14 business days.
The time taken for the amount to appear in the guest's account may depend on the payment method, bank, card issuer, or payment service provider.
5. Third-Party Bookings
Bookings made through third-party booking platforms, online travel agencies, or other external services may be subject to the cancellation and refund policies displayed on that platform at the time of booking.
Guests should review the applicable cancellation terms before completing a third-party booking.
6. Cancellation by Abhaya Retreat
In exceptional circumstances where Abhaya Retreat is unable to provide the booked accommodation, we will make reasonable efforts to offer an alternative arrangement of comparable suitability.
If a suitable alternative cannot be arranged, the guest may be eligible for a full refund of the amount paid for the affected booking.
7. Special Circumstances
Requests involving exceptional circumstances may be reviewed individually. Any exception to the standard cancellation policy is at the discretion of Abhaya Retreat and may require supporting documentation.
8. Contact Us
If you need to cancel or reschedule a booking, please contact Abhaya Retreat as soon as possible.
Abhaya Retreat
Banashankari, Bangalore, Karnataka
Phone: +91 9880254647
Email: stay@abhayaretreat.com
Last updated: August 2026
