This Privacy Policy explains how Abhaya Retreat handles information provided by guests and visitors when using our website, contacting us, or making a booking.
1. Information We Collect
Depending on how you interact with Abhaya Retreat, we may collect information such as:
- Name
- Phone number
- Email address
- Booking and stay information
- Number of guests
- Check-in and check-out dates
- Identification information required for guest verification
- Messages and enquiries sent to us
- Information submitted through our website forms
2. How We Use Your Information
Information may be used to operate the property and provide a smooth booking and guest experience, including:
- Processing and managing bookings
- Confirming availability and stay details
- Communicating with guests about their booking
- Responding to enquiries and support requests
- Completing guest verification where required
- Providing information related to your stay
- Improving our website and guest experience
- Meeting applicable legal and regulatory requirements
3. Booking Information
When you make an enquiry or booking, information required to process your stay may be collected directly through our website, booking platform, WhatsApp, telephone, email, or other communication channels.
Additional information may be requested where necessary to verify guests or comply with applicable requirements.
4. Payment Information
Where payments are processed through a third-party booking or payment provider, payment information may be handled directly by that provider. Abhaya Retreat does not intentionally store complete card or payment credentials unless specifically required and lawfully permitted.
5. Sharing of Information
We do not sell personal information. Information may be shared with service providers or third parties where reasonably necessary to provide services, process bookings, communicate with guests, operate the website, process payments, or comply with legal obligations.
We may also disclose information when required by law, a legal process, or a lawful request from an appropriate authority.
6. Cookies & Website Analytics
Our website may use cookies, analytics, or similar technologies to understand website usage, improve performance, maintain functionality, and improve the overall visitor experience.
You may be able to control certain cookies through your browser settings. Disabling some cookies may affect parts of the website.
7. Third-Party Services & Links
Our website or booking process may use third-party services, including booking platforms, payment providers, communication services, analytics tools, hosting providers, or external websites.
These third parties may have their own privacy policies and terms. Abhaya Retreat is not responsible for the privacy practices of independent third-party websites or services.
8. Data Security
We take reasonable measures to protect personal information against unauthorized access, misuse, loss, or disclosure. However, no method of transmitting or storing information online can be guaranteed to be completely secure.
9. Data Retention
Personal information may be retained for as long as reasonably necessary to provide services, manage bookings, maintain business records, resolve disputes, comply with legal obligations, and protect legitimate business interests.
10. Your Rights
Depending on applicable law, you may have rights regarding your personal information, including requesting access to, correction of, or deletion of certain information.
Requests can be made using the contact information provided below. Certain information may need to be retained where required by law or for legitimate business purposes.
11. Children's Privacy
Our website is intended for general use and is not specifically directed toward children. We do not knowingly collect personal information from children through the website.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, website, business practices, or applicable requirements. The updated version will be published on this page with the revised effective date where appropriate.
13. Contact Us
If you have questions about this Privacy Policy or how your information is handled, you can contact Abhaya Retreat:
Abhaya Retreat
Banashankari, Bangalore, Karnataka
Phone: +91 9880254647
Email: stay@abhayaretreat.com
Last updated: August 2026
